Shipping

Shipping Policy

Vexis Studio provides international shipping to selected countries and regions. Shipping fees and estimated delivery times may vary depending on your destination.

Order Processing

• Most made-to-order or personalized items require 3-5 business days before dispatch.
• Standard items may ship sooner when available.
• During busy periods, processing may take slightly longer.

Estimated Delivery

• International delivery usually takes 7-21 business days after dispatch.
• Customs processing, local postal delays, holidays, or weather may affect delivery time.
• Tracking updates may take 24-72 hours to appear after shipment.

Tracking

Once your order ships, tracking information will be sent to the email used at checkout. If you have tracking questions, contact service@vexisstudio.com with your order number.

Customs and Duties

International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These fees are the customer's responsibility unless otherwise stated at checkout.

Lost or Damaged Packages

Please inspect your package after delivery. If your item arrives damaged or incorrect, contact us within 48 hours with your order number and clear photos.