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FAQ
Products
How do I apply a discount code?
Add your items to the cart and enter the discount code at checkout. If the code does not apply, please check the code spelling, expiration date, and eligible products.
Can you help me choose the right item?
Yes. Email service@vexisstudio.com with the product name, your sizing question, or personalization details, and the Vexis Studio support team will help.
Can I request personalization?
If personalization is available on the product page, enter the required details before checkout. For special requests, contact us before placing your order so we can confirm what is possible.
Orders & Shipping
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking details. You can also contact service@vexisstudio.com with your order number for help.
How long does processing take?
Processing time depends on the item and order details. Please check the product page and your order confirmation, or contact us with your order number if you need an update.
Can I change or cancel my order?
Please contact us as soon as possible. Once an order has been processed, packed, or shipped, changes and cancellations may no longer be possible.
Support
How do I contact Vexis Studio?
Email our support team at service@vexisstudio.com. If your message is about an existing order, include your order number so we can help faster.
